Terms & Conditions

online or in-store shopping

Purchasing

ALL PRICES ARE IN NEW ZEALAND DOLLARS.
Browse our online store and add any items that you want to buy to the shopping cart. After you have finished your selection click the Checkout button and you will be asked details that we need to be able to complete the order. Back-ordered items are not charged until they are shipped.

Back Orders

If your item is not in stock, we will back-order it for you. You will always be emailed with an option to cancel if you would rather not wait.

Shipping and Handling

ALL PRICES ARE IN NEW ZEALAND DOLLARS

Delivery

Orders will normally be sent to you within 5 working days. If there is an expected delay we will contact you. All orders are dispatched courier with a tracking number. You will be emailed the tracking number when the goods have been dispatched. Please allow 3 days for delivery. If the goods have been damaged in transit, please inform us within 24 hours of delivery so we are able to make a claim and correct the problem. Please quote your order number on all correspondence.

Tax Charges

For orders made from New Zealand, 15% Goods and Services Tax (GST) is included.

Privacy Policy

Designer frames will not pass the buyers information on to any third party, unless the buyer has requested the seller to do so, granted permission for the seller to do so or unless the seller is required to by law. This includes the buyers email address, purchase history, contact details, credit card details etc.

Returns

We will accept returns within 7 days of delivery for ready made frames. You may return an item you purchase in the original packaging for a full refund. We will also pay the return shipping cost if the return is a result of our error. we do not offer refund for frames made to order. 

Warranty

Should the product you receive be faulty or defective in any manner please contact us within 48 hours.We will arrange a replacement to be freighted to you at our cost. We will cover the cost of the freight for the item to be returned to us. If a replacement is not available we may, at our discretion, provide a complete refund.

Disclaimer

Our legal business name is Simple Frame Limited and it is a NZ owned business for trading/registration purposes.